Returns & Exchanges

At NEXUS, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your NEXUS account and navigate to the 'Order History' section to select the items you wish to return and generate a return authorization.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in unworn, resaleable condition.

• 3.
  Ship the Package

  Print your prepaid shipping label from our portal, affix it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund or exchange will be processed within 5 to 7 business days.